Terms and Conditions

Orders

Products are unique and produced only once ordered. There is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects. If you have any questions about your order, email contact@hyperpigmentnation.com.

Returns and Exchanges

At this time, we do not offer returns or exchanges. Please view the size chart on the product page(s) before placing your order.

Damaged/Defective Products

If a product arrives damaged/defective or has a manufacturing error, we offer a free reprint or a refund if you contact us within three weeks (21 days) of delivery. Email contact@hyperpigmentnation.com and include your order number, a description of the issue and a clear photo of the affected product(s).

Refunds are issued to the original payment method. If your selected billing currency is not in U.S. dollars (USD), the refund will be returned directly to the original payment source.

Shipping/Wrong Address

We do not provide address validation services. It is the customer’s responsibility to provide an accurate shipping address. If the customer provides an address that is considered insufficient by the carrier, the shipment may be returned without any further delivery attempts by the carrier. In case of an unsuccessful delivery, customers can opt for reshipment costs or a partial refund. We are not liable for lost or stolen packages.

Unclaimed Items

Unclaimed shipments are returned to our facility.

International Orders

An additional customs and tax fee can occur on international orders. This fee is assessed by the customer’s local customs office. Customs policies vary for every country; contact your local customs office to see if they will apply duties and taxes to your purchase.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for (1) the supply of goods that are made to the consumer’s specifications or are clearly personalized; (2) sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons; therefore, the vendor reserves rights to refuse returns at its sole discretion.

This policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.